FAQ
Where’s my stuff?
Orders are typically fulfilled within 5–7 business days. Standard delivery timelines for the USA vary based on your location. International delivery timeframes for the UK & Cananda may vary and are subject to customs clearance delays.
Orders are typically fulfilled within 5–7 business days. Standard delivery timelines for the USA vary based on your location. International delivery timeframes for the UK & Cananda may vary and are subject to customs clearance delays.
How do I track my order?
Once an order has shipped, you will receive an email with a tracking number. You can follow that tracking number to locate your order. If you have not received a tracking number, it’s likely that your order has not shipped. But sometimes it ends up in your Spam folder so don’t forget to check there! If your tracking number is not working please contact us for assistance.
Once an order has shipped, you will receive an email with a tracking number. You can follow that tracking number to locate your order. If you have not received a tracking number, it’s likely that your order has not shipped. But sometimes it ends up in your Spam folder so don’t forget to check there! If your tracking number is not working please contact us for assistance.
I don’t see my order!
If your order is taking longer than expected, please follow these steps:
+ Check your shipping confirmation email for any mistakes in the delivery address. + Contact the shipping carrier for more information about your order. + Check with neighbors or household members in case it was delivered to the wrong address.If you still haven’t received your package 14 days after it has been shipped out, contact us with your order number, and we’ll look into it. My order went to the wrong address, what now?
If the shipping address provided at checkout was incorrect, we are unable to refund the order. You may place a new order with the corrected shipping address at your own expense. My package was stolen, help!
We are not responsible for lost or stolen packages once tracking shows them as delivered. If your package is missing, please check with your local carrier or file a claim with the shipping provider.
What is your return and exchange policy?
We accept returns and exchanges of Ready to Ship items within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition.
If you need to exchange an item for a different size or return it for a refund, please contact us at hab@habtoons.com for authorization before sending your item back. Customers are responsible for return shipping costs unless the item is damaged or incorrect. We do not accept returns or exchanges of Made to Order items as they are Final Sale.
Damages & Issues
If your order arrives damaged, defective, or incorrect, please contact us at hab@habtoons.com within 7 days of receiving your order.
Be sure to provide:
+ Photos of the item and any defects.
+ Your order number.
+ A brief description of the issue.
We’ll work quickly to resolve the problem.
Exchanges We do not offer exchanges for made to order items. If you’re unsure about sizing or fit, please refer to the sizing chart on the product page. What is a Made to Order Item?
This is a product that is created once you place your order. This includes some Art Prints, Stickers, Accessories, and Apparel. All Made to Order items are FINAL SALE.
What is a Ready to Ship Item? This is a product that is in stock, packaged, full prepared and ready to be sent to you.
What is a Ready to Ship Item? This is a product that is in stock, packaged, full prepared and ready to be sent to you.